Embeddable, Next-Generation Support
Minimize customer effort and improve customer satisfaction with Guided Paths®, our easy to follow, step-by-step guidance with built-in logic. Guided Paths are at the core of our embedded self-support. Guided Paths enable more efficient and effective customer self-support and improve call deflection rates. And, if customer issues require escalation, Guided Paths provide a smooth transition from self-support to agent-assisted support. Agents have immediate access to the complete data record of steps already taken in self-support, along with all the contextual information about their device or software.
Improve the customer experience by engaging customers instantly when they need support. With one touch, customers can connect with your live support team, and even take and upload pictures to provide agents with a better view of the problem – fast.
Remote App Support
Support teams can see and troubleshoot apps in real time for a seamless customer support experience. Customers can initiate a remote support request from within an Android®, iOS, or web app. Agents can then deliver streamlined support via chat, phone, app screen sharing, and even remote video from a customer’s smartphone or tablet camera.