Overview

Support.com Cloud supports the following types of apis:

JavaScript API

This integration allows you to embed Assisted and Self Support into your web application or page.

Android API

This integration allows you to embed Assisted and Self Support into your Android mobile application.

IOS API

This integration allows you to embed Assisted and Self Support into your Android mobile application.

REST API

This integration type allows your application to programmatically perform read/update/create (GET/PUT/POST) operations on Support.com Cloud data objects.

Event Subscription

This integration type enables your application to receive notification of Support.com Cloud events, such as state transitions for the sessions and Guided Paths™. It is intended for use in conjunction with the REST API, enabling an application to receive rich information about the events and data objects.

Portal UI Integration

This integration method allows your application to instantiate Support.com Cloud UI modules, such as the Agent Navigator, passing in the data context for the specific functionality of the module.

Agent Navigator

This UI module can be invoked from your application (typically, a CRM/CTI application) to allow an agent to seamlessly access the assisted service delivery flow in Support.com Cloud.

Dynamic Steps

Dynamic Steps are special Guided Paths steps which allow run time interaction with external REST / JSON HTTP request APIs to not only update data or initiate an activity on a remote system, but also to read data and use it in the Decision Point to navigate to the next appropriate step.

Guided Path Apps

Support.com Cloud offers capabilities for leveraging external content within the framework of Guided Paths™.

The Guided Path Apps are Web applications that provide external content to be incorporated in Guided Paths.

NetSuite SuiteApp Setup

With the Support.com Cloud SuiteApp, everything agents need to resolve customer issues is right in front of them – including prior customer activity and information. Advanced support functionality, like co-browsing and remote video with annotations, reside directly within the NetSuite CRM to provide complete, unified service delivery.

Salesforce Service Cloud App Setup

With Support.com Cloud for Salesforce, the information agents need to resolve customer issues is right in front of them – and it’s automatically tailored to that customer, based on the customer and product data you already have on record. This section provides further instructions to install and configure our Salesforce integration app, that’s part of the Salesforce App Marketplace.

Zendesk App Setup

With Support.com Cloud for Zendesk, the information agents need to resolve customer issues is right in front of them – and it’s automatically tailored to that customer, based on the customer and product data you already have on record. This section provides further instructions to install and configure our Zendesk integration app, that’s part of the Zendesk App Marketplace.